Features :

  • Powerful and easy to use administration panel.
  • Secure data storage technology to protect privacy.
  • Unlimited technicians can attend to any given task, or dept.
  • Support for multiple departments in your company.
  • Interdepartmental movement of tickets.
  • Ultra-fast, ultra-stable technological architecture to guarantee up time.
  • Can handle tens of thousands of tickets at any given moment!
  • Variable inclusion in replies.
  • Detailed Tickets Statistics administration.
  • Admin can view all tech-customer conversations and add comments.
  • Tickets can be placed on hold, activated or closed.
  • When a ticket is closed, the customer is not able to reply.
  • Fully web based control panel.
  • POP3 and .forward E-mail ticket grabbing.
  • Advanced knowledge-base system. Categories, & questions.
  • Built in technical support system so you can get help fast from us!
  • Flood Controlling system.
  • POP Server management system.
  • Help Files Upload and Download manager.

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